I did the usual rigmarole of deleting browsing history and cache and tried again but no change. I opted in to a promotion, deposited and wagered the required funds and was rewarded with a Scratchcard, allocating me free spins, but when trying to use the free spins on the specific game, the spins weren't there. I naively thought that my actual complaint was quite straightforward. Everytime I am supposedly being transferred to an actual human, I am always position 6 in the queue at best, and it can take over 30 minutes to reach position 1, and whilst ensuring this tedious wait to actually speak to a person, if you dare to navigate away from the page or if your iPhone locks due to the inactivity, you have to start the whole process again. Firstly, the live chat is an absolute joke. Over the past few months, I have always enjoyed positive experiences with this organisation, until this week.
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